Support

SoftCore's Support and Maintenance

We offer organizations a variety of maintenance and support models, using a combination of onsite and offshore services. Our team of functional and technical consultants can blend seamlessly into your business process to provide quality software maintenance services with a capability to provide maintenance from our offshore development center.

Support

• Onsite Support : As on required our support Engineers are present in various locations and are accessible for onsite support

• Call Center Support: You can contact our call center 24/7 and can avail this service

• Telephonic : Issues will be resolved on phone itself on immediate basis

• Offline synchronisation

• Online : Your live screens can be taken in highly secured environment and your problems will be solved

• Online Request and Token Generation: Softcore has a facility to submit your request online and you will get token number for your every request and you can track the status of your request on track status report.

Help

• Textual : Softcore provides easy to understand and very comprehensive textual help so that you can refer it for your day today requirements

• Video Help : To make software easy to handle and support free, video help is provided which will guide you with practical examples on actual software

Training

• Staff Training can be conducted onsite as well as online training facility and aids are provided